Effective Date: 6/21/2025

At Little Lash & Brow Boutique, our team works on a 100% commission basis, which means missed or late cancellations directly affect staff income. To respect everyone’s time, please review our policies:

⏳ Cancellations & No-Shows

• Cancel or reschedule at least 24 hours in advance.
   
• Less than 24 hours’ notice or no-shows will be charged 100% of the service cost, plus a 20% gratuity for no-shows, paid directly to your provider.
   

📱 Confirmations

• All appointments must be confirmed 24 hours prior or they will be automatically cancelled.
   

⚕️ Exceptions

• Medical emergencies may be exempt with proper documentation.
   

⚡ Same-Day Rescheduling

• If rebooked with another artist same-day: $25 fee for lash services or $10 for brows. New appointments must be prepaid.
   

💳 Deposits

• New lash: $100 deposit | New microblading: $300 deposit.
   
• Non-refundable, but transferable once if rescheduled >24 hours in advance.
   
• Deposits are forfeited for no-shows or late cancellations.
   
• Arriving with mascara/residue and then complaining about retention waives any complimentary fix that is normally within 7 days.
   

👇 Additional Terms

• A valid credit card is required to book; data is encrypted and auto-deleted after a set time. Please make sure a valid credit card is on file at least 24 hours to your scheduled appointment.
   
• Disputed charges may pause future bookings until resolved.
   
• We reserve the right to refuse service for aggressive or inappropriate behavior.
• Yes, many of you have been with us for years — and we truly appreciate your loyalty 💛. Please remember, everything we do is to protect our professional staff and ensure they’re valued for the high-quality service you love. We also appreciate your compliance with our growing changes as we continue to evolve and raise the bar at Little Lash & Beyond.
   

✅ By booking an appointment, you agree to these terms.